Customer Assurance
30-Day Money-Back Guarantee
We are confident we offer great hosting packages, competitiv prices, easy management, and fast support. Not happy? Please contact us, and tell us what we can do to improve. Want to leave? No problem - just tell us in the first 30 days, and you can have your money back. After 30 days you can cancel your hosting agreement, and walk away. No strings, no hassle. Unlike some hosts we will NOT charge you to move domain names AWAY from Search Engine Friendly Hosting!
Customer Charter
We want you to be delighted with your experience at Search Engine Friendly Hosting. We measure ourselves against these benchmarks:
- Communication
- Our staff will be courteous and polite at all times.
- Our staff will be prompt in getting back to you.
- Billing
- You can control your account online.
- 365 days a year, 24 hours a day you can view your invoices and financial information via our website.
- Invoices will be printer friendly.
- We will endeavour to provide clear, prompt, accurate billing with no hidden costs.
- Privacy and Security
- Your personal information will not be sold to 3rd parties.
- We will NOT store your credit / debit card information on our servers - all credit / debit card information is handled by PayPal the world's leading, and most secure online payment processor. More about PayPal...
- All your personal information is held in accordance with the Data Protection Act 1998.
- Ask to see all the information we have about you at any time, in compliance with the Freedom of Information Act 2000.
- Complaints
- We will endeavour to respond to all complaints within 24 hours.
- We wil document and record all communication regarding your complaint.
- Complaints will be dealt with a Director level.
Cancel anytime
Walk away anytime. No longer need your hosting account? Need to move your domain away? No problem, no additional fees, no strings. We'll do all we can to help you transfer your domain names and hosting away. All we ask is you tell us how we can improve.
Privacy Policy
Search Engine Friendly Hosting are committed to protecting your privacy and the security of the information you give us. The following information details our measures to fulfill this commitment.
Ordering domain names or hosting requires we have your name, address, phone number and email address. You can choose to withhold any information not required to complete your order. We DO NOT store your credit / debit card details. These are handled entirely by PayPal, the world leader in online payments.
We may use your contact details to send you information about your account, products or services, and any new products and services that we think will be of interest to you.
We do not sell or give your personal information to any other organisation beyond PayPal who require it to verify your payment details.
You can access and edit the information we store about you in your Customer area, by logging in with your username and password set when you first purchased with us. We do not collect any identifiable information about you beyond that which you volunteer. The site uses “cookies” or small files that are stored on your computer only to enhance the security and user experience when using the site. These are removed once you leave the site.
Any Questions? Please contact us.
Terms and Conditions
Read our terms and conditions here.
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